Privacy Policy
Introduction
Privacy Notice for Visitors to our Digital Platforms.
This privacy notice is intended for individuals who visit our websites, apps, and other digital platforms. We want you to be informed of how we collect, use, and protect your personal data, as well as how to exercise your legal rights. In this notice, "we" and "our" refers to London Tamil Media and its subsidiaries, who operate this platform.
Information Processed on Our Visitors
In order to comment on an article, enter a competition, receive selected newsletters, or use our services, you will need to register an account on our website. During the registration process, we will require your full name, email address, year of birth, and postcode.
For those who choose to subscribe to one of our paid-for subscription products, we will require additional information, including your billing address and payment card details.
If you need to contact our Customer Services team, we will require your name, contact information, and detailed information about your query.
We collect data about our website visitors using technology such as cookies, device IDs, IP addresses, and location data. This can include information about your browsing history, location, and device type. For more information about our use of cookies and how to manage them, please read our Cookie Notice.
Occasionally, we may receive additional information about you from third-party suppliers, including Google ads, Parsely, Alexa Analytics, Google Analytics, and Double Click Ads. These suppliers collect publicly available information, such as electoral roll data, and other information that you have agreed to share with third parties.
We may also cross-reference our database of registered users against third-party information to gain a better understanding of our users. If we find matches, we may collect and store additional information, such as your lifestyle and interests, to improve our understanding of the products and services that you may be interested in. We may also use your cookie data in conjunction with third-party data to gain insight into your interests or to create a user profile.
Our data collection extends to social media activity such as sharing content, 'liking' our website, or following us on Twitter. Granting us permission to access these details, as well as signing in to our website using social media, allows the social network to share certain personal information with us. Depending on the network, this may include your name, email address, date of birth, and any other shared details based on your social media account settings.
Purpose of Data Utilisation
- Verifying your identity when you return to the website and have already logged in
- Personalising the advertising you see on the website so that it is more relevant to you
- Improving the design and style of the website
- Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these types of communications
- Sending you service messages about your subscription or account registration, for example, if you have clicked a password reset link
- Responding to you about a comment you have submitted for or on our message boards, blogs, and other such user-generated content facilities
- Enabling you to share our content with others using social media or email
- Communicating (and personalising such communication) with you through our newsletters, but only those you have consented to receive
- Administering competitions and informing you if you have been successful in any competitions or promotions Administering competitions and informing you if you have been successful in any competitions or promotions
- Compiling customer reviews
- Conducting market research
- Sending a product to your home address
- Granting you access to a subscription
- Dealing with any query or complaint you submit to our customer services team
- Only provide sensitive data (such as information about your health, race or religion) if you are happy to consent to our using it to manage your enquiry
We keep track of any service errors or interruptions that you may encounter. This information is used to help us identify and fix issues, as well as to make technical enhancements to our website.
By using our website and providing your email address, either for logging in, signing up for a newsletter, or similar activities, we may share your information with solution providers and our group companies. This information includes your email (in hashed, pseudonymous format), IP address, and details about your browser or operating system. We may share this with any of the following as "joint controllers" (as applicable and defined by GDPR). Please note that Adapex INC is affiliated with this site for advertising purposes, and will collect and use certain data for advertising purposes. Learn more about Adapex's data usage by following this link.here
Determining Our Legal Grounds for Processing Personal Data
Consent.
We will only use your personal data for advertising and marketing, personalisation of content and services, advertising analytical purposes and to track eCommerce purchases if we have your specific consent to do so.
Legitimate interests.
For all other uses of data set out above, we have a legitimate interests in processing it in order to monitor the performance of the website, respond to your queries and improve our products and services.
How can you access and update your personal information?
If you are a registered user, you can update your personal information by signing in to your account page or through your social network provider. In all other cases, please contact customer services.
You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via customer services .
How long do we keep your personal information for?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
Please note that if your account appears to have not been used for 12 months, we will try and contact you to check whether it is still in use and/or we will delete lk.
If you do not read the newsletters that you have subscribed to, we will delete your name from the relevant list after 6 months.
If you purchased a subscription, we will retain your data for at least 12 months after your subscription ends in case there are any outstanding billing or other customer service issues.
A record of a customer service query is retained for at least three years from the date it was submitted to us.
We retain cookie data and corresponding third party data for 13 months from when it was collected from your device.
We may need to retain your data for a longer period if there is a legal claim or if we are required to so by any regulation.
Who will we share your personal information with?
Advertisers and advertising networks sometimes require data to select and serve relevant advertisements to you and others. We may provide them with aggregate cookie information about our users with certain attributes (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in the UK who are interested in travel).
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.
Your personal details may be shared with third party organisations we have contracted to provide services to us which include processing data. For example, to send you the emails you have signed up for. We will only use companies who can provide adequate safeguards to ensure your data is stored and handled securely.
We may also have to release information because of a legal requirement on us or pursuant to a court order.
We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
Will your data be sent overseas?
As you will know, the internet does not recognise national boundaries. Services on the web are accessible globally so collection and transmission of personal data is not always confined to one country.
You should be aware that by using the website and those of our partners or any website we link through to, your personal data may be processed in or transferred to other countries, the USA for example, and you agree to your personal data being transferred or processed in this way.
Your personal data will only be stored or transferred within the UK, EU or US under the EU-US Privacy Shield, or using other safeguards that have been approved by the relevant regulatory body.
Your rights:
Right of access – you have the right to request a copy of the data that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – you can ask for us to restrict the way we process your data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process lk.
Right to withdraw your consent – you have the right to withdraw your consent at any time.
Please note that these rights are not absolute and certain exemptions apply.
Exercising your rights, asking questions and raising concerns:
In the first instance, please submit your request using our online form available here: Customer Services
You may also lodge a complaint directly with the supervisory authority or our Data Protection Officer using the contact information in the table below.
Supervisory authority contact details:
Contact Name:
Information Commissioner's Office
Address :
Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF, United Kingdom
Contact info:
0303 123 1113
Contact info: